Failing score

This week was window week. We were supposed to have all new windows throughout the house today (save for one window that will be replaced when we expand). That was the theory. How'd that work out in reality?

Total windows to be installed this week: 9

Window #1 was mistakenly ordered in tan. TAN. That one didn't even make it into the house.

Window #2 (double-hung aka DH) has its lower lift rail deformed in two places, and had had red coloration (on the white) that the installer had removed before we ever saw it...not sure why he went to the trouble of removing the red, because we sure are not keeping that sash. Also, it has obscured glass in both sashes, only the orientation of the "pebbling" results in the sashes rubbing against the locks when operated, which results in an irritating grinding sound. That ain't right and isn't acceptable. The proposed resolution is to re-make the upper sash in clear glass, which should, in theory, fix the problem.

Window #3 (DH) has no observed defects (yet?).

Windows #4 & #6 are awning windows in the (mostly) gutted utility room and (mostly) remodeled kitchen. Both are nice windows, although the wood sill they installed in the utility room isn't level.

Windows #5 & #7 are big sliders in the breakfast room and a bedroom. They were ordered without the "air latch", a small latch that allows you to open the window for ventilation, but keep it secured against forced entry. We have them in the old house and use them quite often during open-window season (yes, Houston does have a bit of that).

Window #8 (DH) has a similar deformed lift rail issue in the lower sash as #2. The installer conjectured that the damage occurred on a moving truck, being tied to a post, or something. I don't know, but it is not only deformed, but has a roughed up edge, and the lift rail still has some red still on it, as he didn't even notice the damage and attempt to remove the red.

Window #9 (DH) takes the cake, though. It's the hall bath's window and there is a foot-long scratch INSIDE the glass unit (between the two panes of glass). You can see it clear as day as you walk towards it with light shining through it. That window never should have left the factory. Quality control utterly failed there. The scratch is on the inner side of the interior pane. It also has the same "obscured glass rubbing against the hinge" problem as #2.

So, let's see. A total of 16 sashes.
- Two were screw-ups by the order-maker (tan)
- Two more were screw-ups by the order-maker (missing air latches - isn't having a signed contract by both parties wonderful? I'm waiting for him to realize this is HIS problem and not mine - because when I noticed it, I hadn't re-read my contract - yeah, I'm covered, air latches are specified! Woo-hoo!)
- Two are bad manufacturing design, requiring the home-owner to change what they want to get smoothly operable windows
- Two more were damage in transit (from someplace to someplace) most likely
- One had non-existent QC at the factory.

That's 9 problems in 16 sashes. That's not a good score, is it?

But, all of the problems are in the process of getting addressed, and we like our new windows very much.

Oh, and since I was on the phone with them half of the day, I finally remembered to locate our order number for the windows at the old house and get a replacement framed screen ordered. These windows are 13 years old, with a lifetime warranty on certain things, the screens being one of those things. It had gotten broken years ago and we threw it away. Since we're moving out now, we thought we should probably replace that full-size screen finally. And it's completely free, we just have to find a way to go pick it up when it arrives at the distributor. (David, truck, please?)